Hotel Policies & Reservation Information
The Brock Plaza Hotel Policies and Reservation Information page will provide you with all information you will need to make a reservation and stay with us at the Brock.
Guaranteed Reservations
To guarantee a reservation at the Brock Plaza Hotel, a valid credit card is required at time of booking. If a credit card is not available, your reservation will only be held for a minimal time period.
Cancellation Policy
For guaranteed reservations, a 48-hour cancellation policy is in effect. If you wish to cancel your reservation inside of the 48 hours, a 1-night penalty will be applied.
New Year's Eve Cancellation Policy
A 50% deposit is required for all New Year's Eve reservations. Reservations must be cancelled by December 15th to receive a refund (less $25 admin fee).
Pets
The Brock Plaza Hotel unfortunately does not accept pets within the hotel. However, the Sheraton on the Falls welcomes dogs with open arms. Your dog must be supervised at all times, and must not be left alone in the room. Simply make your reservation agent aware of your dog joining you, or call the hotel directly, and they will do their best to make your stay enjoyable for yourself and your pet. The Sheraton on the Falls welcomes dogs with open arms. Your dog must be supervised at all times, and must not be left alone in the room. Simply make your reservation agent aware of your dog joining you, or call the hotel directly. We will do our best to make your stay enjoyable for yourself and your pet.
Check in / Check out
Check in time at the Brock Plaza Hotel starts at 3pm. If your party happens to arrive earlier, and the room is not available at the time of arrival, our bellmen will be happy to store your bags so you can enjoy your day. Check out time is for 12pm noon the day of departure.
Age Requirement
To reserve a room at the Brock Plaza Hotel, there must be at least 1 adult present in the room (18 years of age or older).
Payment options
The Brock Plaza Hotel accepts all major credit cards, as well as cash, Niagara Falls Dollars or Interac payments.
